PMS (Property Management System)
P0 — RequiredCore operational system: reservations, room inventory, guest profiles, billing, reporting.
Vendor examples: Mews, Cloudbeds, Stayntouch, Apaleo, Hostfully, RoomRaccoon, Hotelogix, Little Hotelier, eZee Absolute
Price range: 100-700 EUR/month per property
Channel Manager
P0 — RequiredDistributes rate, availability, and inventory to OTAs, GDS, metasearch, and direct booking engine.
Vendor examples: SiteMinder, STAAH, Cloudbeds Myallocator, eZee Centrix, RateGain
Price range: 60-400 USD/month per property
Direct Booking Engine
P0 — RequiredConverts hotel website visitors into direct bookings; integrates with PMS and channel manager.
Vendor examples: Bookassist, Mews Marketplace, Cloudbeds (integrated), STAAH MAX, SiteMinder Direct, Profitroom
Price range: 100-500 EUR/month per property
RMS (Revenue Management System)
P1 — Recommended at HSMAI stage 3+AI-driven price recommendations, forecasting, and yield-management decision support.
Vendor examples: Duetto, IDeaS, Atomize, RoomPriceGenie, Pace Revenue, Nexorev (pilot-stage)
Price range: 300-4000 EUR/month per property
CRM and Guest Communication
P1 — Recommended for 12-month direct booking shiftPre-arrival communication, in-stay messaging, post-stay follow-up, loyalty programme management.
Vendor examples: Revinate, Cendyn, dailypoint, Guestrevu, Easyway, NeverBounce
Price range: 100-500 EUR/month per property
Reputation Management
P1 — Recommended; meta-search visibility prerequisiteMulti-platform review monitoring, response automation, sentiment analysis.
Vendor examples: TrustYou, ReviewPro (Shiji), Revinate Marketing, Customer Alliance
Price range: 80-300 EUR/month per property
Meta-Search Bidding
P1 — Required for direct booking shiftBrand-search and non-brand bidding on Google Hotel Ads, Trivago, Tripadvisor.
Vendor examples: Sojern, GetSky, Wihp, Triptease (direct booking layer), Hotelchamp
Price range: Variable: typically 2-5% of expected direct revenue
Payments
P0 — RequiredCard processing, deposit handling, no-show charge enforcement, refund automation.
Vendor examples: Adyen, Stripe, Worldpay, PCI Booking, Givex
Price range: 1.4-2.9% of booking value
Rate-Shopping and Parity Monitoring
P1 — Required for meta-search direct shiftDaily automated rate-shopping across OTAs and metasearch; parity-break alerting.
Vendor examples: OTA Insight (Lighthouse), RateGain (parity module), Snapshot, Triptease (parity layer)
Price range: 120-400 EUR/month per property
Analytics and Business Intelligence
P2 — Optional but recommended at HSMAI stage 3+Cross-system reporting, channel-mix analysis, segment performance, forecast accuracy.
Vendor examples: Hotellistat, Demand Calendar, Snapshot, Profitroom Analytics, native PMS reporting
Price range: 0-300 EUR/month (often bundled with PMS)